How to Prepare for a Garage Door Spring Repair Visit

A short bit of preparation saves time on the day. It also keeps everyone safe. Here is what helps.

Before the technician arrives

• Keep people and pets away from the door.
• Clear a path to the garage and around the door. Move bikes and boxes and shelves that are in the way.
• If the door is open and the car is out leave it that way. If the car is stuck inside tell the technician when you call.
• Do not touch the springs or the cables.

What to tell the technician

• What you heard and when it happened.
• Whether the door is open or closed.
• Whether the door has windows or insulation.
• Whether it is a single or a double door.
• Any earlier repairs that you know of.

A photo of the spring helps. Take it from a safe distance. Read what a garage door spring sounds like when it breaks if you are not sure what happened.

Questions worth asking

• What is broken and what else is worn?
• Is the price in writing before work starts?
• What does the warranty cover?

See questions to ask before hiring a garage door repair company. See also what affects the cost of garage door spring repair.

During the repair

Stay clear of the work area. Ask questions when the technician is done. Ask to see the old parts if you want to.

See our page on garage door spring repair for what we do on every visit.